Peterborough Regional Health Centre (PRHC) has introduced another tool to improve the healthcare experience for patients and visitors at the regional hospital.
After launching a new system earlier this week that fast-tracks patients with minor ailments through its emergency department, and a real-time online “wait clock” in November that shows patients how long they can expect to wait before being seen in the emergency department, PRHC has announced the MazeMap digital wayfinding system is now available at the hospital.
“Peterborough Regional Health Centre is a 715,000-square-foot regional referral hospital, and we’ve heard your feedback about how challenging it can be to navigate our hallways, whether you’re coming for an appointment, as a support person, or to visit a loved one,” says Evan Lyons, the hospital’s chief information officer and vice-president of digital services, strategy and planning, in a media release.
The new GPS-enabled system helps patients and visitors find their way around the hospital through five touchscreen kiosks that are installed inside the main entrance and at four other key locations throughout the building.
After people tap the touchscreen to get started and search for or add the desired destination, a map will be displayed along with the best route to reach the destination.
If they want, people can also scan a code on the touchscreen to add the directions to their mobile device. While using a personal device to access the directions is optional, if people want to use this option the hospital recommends they connect to the hospital’s guest Wi-Fi network so the Mazemap system can determine the device’s location.
To support improved navigation through the hospital, PRHC also encourages patients and visitors who use personal devices to download the MazeMap app from the Apple App Store or Google Play and search for Peterborough Regional Health Centre.
“Technology plays a significant role in the overall healthcare experience, and we are committed to finding new ways to transform technology to support patients and provide the best possible care and experience at PRHC,” Lyons says. “Our goal with the digital MazeMap system is to help make your time at the hospital just a bit easier by providing more and better information, right at your fingertips.”
Headquartered in Norway, MazeMap is a global indoor mapping and wayfinding technology company with products designed to help people navigate large and complex buildings like hospitals, universities, hotels, and corporate offices.
