A widespread outage on Bell’s network affected customers across Ontario on Saturday morning (November 9).
The outage affected cellular service, including Bell Mobility and other providers such as Telus, Koodoo, and Virgin that use the Bell infrastructure. Bell internet service and Bell Fibe TV were also affected.
There were reports that debit was unavailable at many businesses, meaning they could accept cash only. There were also reports some ATMs were down.
All the outage reports were being reported by customers of the services, as Bell hd not issued an official statement on the outage, and calls to Bell customer support were not being answered.
Bell’s primary and support Twitter accounts issued the following tweet at 9:55 a.m. on Saturday morning — which did not acknowledge the apparent extent of the outage:
Some Bell wireless, Internet and TV customers in the GTA may be experiencing service disruptions. We are working as quickly as possible to restore full services.
— Bell (@Bell) November 9, 2019
By 11:30 a.m. on Saturday morning, most services were restored, with Bell tweeting it is investigating the cause of the outage.
Most Bell wireless, TV and Internet services have been restored in the GTA. Our team continues to investigate the cause of service disruptions earlier this morning. We apologize for the inconvenience.
— Bell (@Bell) November 9, 2019
This story will be updated as more details become available.
