Widespread Bell network outage takes down cell service in the Kawarthas

Cell providers that use Bell network were also down, along with debit

A map at the website downdetector.ca shows the extent of the Bell service outage on November 9, 2019 based on customer reports. (Map: downdetector.ca)
A map at the website downdetector.ca shows the extent of the Bell service outage on November 9, 2019 based on customer reports. (Map: downdetector.ca)

A widespread outage on Bell’s network affected customers across Ontario on Saturday morning (November 9).

The outage affected cellular service, including Bell Mobility and other providers such as Telus, Koodoo, and Virgin that use the Bell infrastructure. Bell internet service and Bell Fibe TV were also affected.

There were reports that debit was unavailable at many businesses, meaning they could accept cash only. There were also reports some ATMs were down.

All the outage reports were being reported by customers of the services, as Bell hd not issued an official statement on the outage, and calls to Bell customer support were not being answered.

Bell’s primary and support Twitter accounts issued the following tweet at 9:55 a.m. on Saturday morning — which did not acknowledge the apparent extent of the outage:

By 11:30 a.m. on Saturday morning, most services were restored, with Bell tweeting it is investigating the cause of the outage.

This story will be updated as more details become available.

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