Gaining 100 per cent customer satisfaction is not something most businesses can usually do, but Billyard Insurance Group Peterborough sure makes it look easy. Recently celebrating his three-year anniversary at the firm, managing partner Steve Nicholls has garnered nothing but five-star reviews on Google — and there are more than 50 of them so far.
Working with more than 10 insurance companies to find the best customized coverage, Billyard Insurance Group Peterborough helps clients across Ontario meet their home, commercial business, travel, and auto insurance needs by providing many competitive options within their budget.
The Peterborough location is one of more than 85 Billyard Insurance Group branches across Canada, with Nicholls adding a local touch to the company’s Peterborough location. Unlike other brokerages that might have clients speaking to a different representative on each call, his small team assures that someone familiar who you can trust is always on the other end of the line. Even if a claim arises after hours or on the weekend, the team is always easy to reach in the office, through email, and over the phone.
“For us, it’s all about accessibility and building a relationship with the client,” says Nicholls of the company’s approach to customer service.
This spring, Nicholls welcomed broker Rourke Stevenson to the team. Coming from a background in hospitality, Stevenson also values the same level of customer service and community-building that the independent brokerage has made a top priority for the past three years.
Nicholls, who is a Peterborough native himself (he grew up in the west end and attended St. Peter’s Catholic Secondary School and later Trent University), is passionate about his community and always shows up to give back where he can.
In addition to regularly giving to local organizations, the brokerage took part in this spring’s CMHA Haliburton, Kawartha, Pine Ridge “Change the Cycle” fundraising event in support of mental health programming.
Nicholls also sponsors sports teams of all levels, from the city’s professional sports teams including the Peterborough Petes and Peterborough Lakers to community-level sports organizations including the Peterborough Pacers Track & Field Club and Trent University Athletics.
“We really take pride in where we come from,” says Nicholls. “We know it’s important to give back to the community that supports us, and that’s why we continue to work with local organizations.”
The Billyard Insurance Group Peterborough is located at 1600 Lansdowne Street West, Unit 2. For a quote, visit www.thebig.ca/peterborough or contact Nicholls at steve.nicholls@thebig.ca or 705-740-1658.
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