Northumberland County and Transition House are continuing their work to meet requirements related to the fire safety plan and staffing levels at Cobourg’s emergency shelter, after being issued an order by the Town of Cobourg to comply with certain regulations, the county says.
Glenn Dees, director of health and human services for Northumberland County, told kawarthaNOW the county and Transition House are taking steps to ensure they’re in compliance with by-laws around the operation of the shelter at 310 Division St.
The Town of Cobourg announced last Monday (April 14) that its municipal law enforcement and licensing department had issued an order on the operator of Transition House and property owner, Northumberland County, to be compliant with requirements of the town’s emergency care establishments (ECE) and ensure the fire safety plan is followed.
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“Transition House and Northumberland County are working hard to ensure that people who find themselves in a housing crisis and require accommodation can find safe and welcoming services at 310 Division St., and that these services will be offered in a way that ensures a strong standard of health, safety, and personal dignity is always maintained,” Dees told kawarthaNOW in a statement.
“Based on regular by-law inspections since opening, staff have made prompt changes such as enhanced client sign-in processes, maintenance, and property standards-related enhancements. In response to nearly daily inspections over the last week, as well as orders issued on Friday, April 11, staff have once again taken action to adjust practices.”
One of the requirements of the order entails having one staff member on duty for every 10 occupants.
“In planning for the opening of 310 Division St., Northumberland County and Transition House sought to deliver a high standard of service by striving for a low ratio of 10 clients to every one staff member,” Dees noted.
“There are no provincial standards for shelter staffing; however, it is typical for staffing ratios in shelters to be between 10 to 20 clients for every one staff member, and the goal for 310 Division St. was to achieve the lower end of this range.”
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Based on the current staffing model for the shelter, this means there could be up to four staff and 40 clients total at any given time between shelter spaces and the warming hub, although the building’s actual capacity, under applicable laws, is higher, Dees said.
“Historically, in exceptional circumstances such as inclement weather or a client presenting in crisis, admission to shelter would be permitted temporarily, beyond the ideal staffing ratio, so long as the total number did not exceed capacity requirements for the building under the fire code along with other resourcing considerations. During the by-law inspection on April 11, four on-duty shelter staff were supporting 43 clients, or a ratio of 10.75 clients to one staff member.”
“Because this was higher than the 10 clients to one staff member ratio that the county and Transition House indicated in the fire safety plan, orders and administrative penalties were issued. Going forward, the staff-to-client ratios will be strictly upheld while staff engage the fire department to review the fire safety plan,” Dees noted.
Secondly, the town’s order stated that the main floor warming room/cooling centre in Transition House is only to be used as a relief space for people escaping the elements and not as a sleeping area.
The county said the warming room/cooling centre is not being used as a space for sleeping.
“The county and Transition House understand sleeping area to mean a room designed for sleeping and used primarily for that purpose,” Dees noted. “The warming hub contains no beds, cots, couches, or other furniture designed for sleeping. The lights are always on, and it is always occupied by active people including trained staff.”
“Like any living area in any private home, people may occasionally fall asleep for short periods even in places not designed primarily for that purpose, but the warming hub is never used for long-term or overnight sleeping,” Dees pointed out.
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However, during the by-law inspection, municipal law enforcement officers noted some clients were asleep in provided armchairs, which was viewed as being in contravention of the fire safety plan, prompting an order.
“After much discussion, shelter staff removed the armchairs from this space the following day and replaced them with more table settings,” Dees said. “In so doing, Transition House hopes to maintain a welcoming space for clients while addressing (by-law) requirements. The county and Transition House will be engaging further with by-law and fire about possible alternative remedies, and hope to be able to restore armchairs in the future to ensure a comfortable drop-in space for people seeking rest and safety from the elements.”
Thirdly, the order noted that the on-duty manager must at all times carry the key required to activate the two-stage fire alarm, and that there must at all times be an on-duty manager. Dees said all Transition House staff are considered “supervisory staff” and carry keys for access to all client rooms and common areas.
“All staff are trained on the fire safety plan and emergency response,” he said.
On-site security also has a master key for the entire building, Dees added, including the key to access the fire panel to activate the two-stage fire alarm.
“On-duty staff are present at all times at 310 Division St., in addition to at least one security person, and an on-call manager/supervisor is available 24/7. Staff have determined that this order resulted from a miscommunication during the inspection.”
In conclusion, Dees said, “Northumberland County and Transition House will continue to collaborate with the Town of Cobourg and Cobourg Fire Department to overcome challenges and ensure the mutual goal of safe and dignified services for people experiencing homelessness, and the well-being of the community.”
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The Town of Cobourg’s media release noted the town “is working hard” to ensure people who are in crisis and require accommodation services from an emergency care establishment (ECE), can reasonably expect that such ECE services meet basic health and safety standards of operation.
The Town of Cobourg’s municipal law enforcement and licensing department issued the order as a means “to gain compliance with applicable law and ensure the fire safety plan is followed,” noted the release.
“My number-one priority remains on improving the safety and security for all Cobourg residents,” said Town of Cobourg Mayor Lucas Cleveland.
“As a council, we owe it to the residents of 310 Division St., and the greater Cobourg community to let staff independently and at their discretion enforce the provisions and expectations of our ECE by-law and all rules and regulations as set by the Fire Protection and Prevention Act, and the Building Code Act so we can ensure that the needs of ECE residents are met.”
Following several warnings, communication, and advisements given, the Town of Cobourg “has had to place an order and issue a penalty notice due to continued non-compliance,” the release stated.
The Division Street facility, which the county purchased in 2023 in partnership with Transition House, is intended to modernize shelter services.
Located on the main floor, the warming room offers respite from the cold (and will offer respite from the heat in the summer), along with laundry and shower facilities and food.
The second and third floors, which feature 35 emergency shelter beds, opened in mid-December of 2024. In addition to the short-term beds, the shelter was designed to offer 10 longer-term transitional housing units on the fourth floor.